Vision and Mission
We ensure the further development of our company by using the natural, human and financial resources available to us in an optimal, sustainable and effective way, in accordance with the cantonal tourism policy and the Charter/Agenda 21 for sustainable development of the Canton of Valais.

Quality
We consider our customers to be vital, for whom we try to achieve the best value for money, while at the same time ensuring the continuity of our business. The customer is king. We are constantly striving to adapt and improve quality requirements and trends.

Environment & Safety
We use environmentally friendly cleaning agents. We are committed to sensible waste disposal.
With the heat pump, energy is recovered and energy is saved.
We are committed to complying with legislation, with an ongoing focus on reducing environmental impact.
We always strive to correct the safety regulations and to eliminate possible sources of error immediately. We also always comply with and implement the new safety regulations.

Social commitment
We strive to secure jobs in the town and region.
We want to enhance human capital by developing its skills in order to help maintain jobs.
We encourage the participation and active involvement of all employees for the benefit of our company.

Economy
We do not only want to limit the indebtedness of our company, but also to make the necessary investments so that our successors can take over a working tool without any risk.

We ensure the continued existence of our company by paying particular attention to ensuring that our services are sufficiently profitable and that our infrastructure becomes increasingly attractive.

Objectives for improvement

By establishing and implementing our management system, we want to maintain and further develop the infrastructure and areas of activity of our company in order to ensure the long-term survival of our company.

Manuela Bayard, Hotel Manager

Susten, October 2006 // October 2016